Any estimated collection and/or delivery dates provided are not guaranteed. They are provided as an estimate only when shipping standard freight during 'standard / off-peak' freight demand.
Any freight which is sent:
- During periods of higher demand (Christmas, Black Friday etc), and/or
- Marked as "Fragile" or wrapped in "plastic wrap", and/or
- Freight which is heavy (over 20Kg), and/or
- Freight which is bulky, and/or
- Multiple items of freight on a single consignment, and/or
- Over-sized freight (more than 120cm)
will usually be subject to longer transit times, which will be over and above the estimated time given. This is due to manual handling requirements when the freight is being processed in the depot(s) whilst in transit.
LOCATION OF COLLECTION / DELIVERY ADDRESS:
Non-Metro Addresses: Please note that each courier we work with has a different courier network which they operate, and they all have different boundaries as to what the deem as metro / non-metro.
When collecting from or shipping to non-metro addresses your parcel could well be collected / delivered by an agent or sub-contractor of your chosen courier, and as such this might cause an additional delay to the collection or delivery of your parcel.
Non-metro Collections: We try our best to display accurate information when you are placing your pick up request, but please also be mindful of non-metro collection addresses which can mean a parcel might not be collected until a day later (sometimes more) than booked due to the time it takes for the courier to notify the agent to perform the collection on their behalf.
Unfortunately we are also not able to confirm a specific collection time slots for such addresses, and these will generally be on a 9am to 5pm collection run.
Non-metro Deliveries: For some rural addresses it might not be possible to offer a full door to door service. In rare circumstances it might be that your parcel is delivered to a central delivery location for that particular delivery address (such as a roadhouse). Unfortunately, due to the many couriers we work with and the limitations of their systems, we are not always aware of such deliveries issues until the point of delivery.
Over-sized (1.2m or longer), and/or over-weight (20Kg+) and/or Bulk (i.e. multi-piece shipments on same connote): Any shipments which fall into any of these categories require additional handling by courier companies, and as such will require additional transit time. Any collection and delivery ETA's provided would generally exclude such items when being sent, so please allow additional collection / delivery time.
For any specific shipments enquiries or requirements please get in touch with Parcel2Courier before sending so we try to assist you as best as we can!
