Questions about My Account (3) Can I store payment details? Can I upload an Address Book? What Features are available in My Account? Questions about Business Accounts (1) Do you offer Business Accounts? Questions about Sending items (10) Are there Dangerous or Prohibited items? Do I drop off at a Post Office or does a Courier come to collect? How do I send an item? How are parcel freight costs calculated? How should I package my parcel? What do I need to be able to send with Parcel2Courier? Things I should look out for to avoid additional charges? What are the Maximum Dimensions and Weights? What are the Permitted Collection and Delivery Addresses? I have made an order, but now I need to make a change, is this possible? Questions about International Shipments (3) Can I send Excess Luggage / Personal Effects? Why am I being asked to pay more at the delivery country? What can I send or can I not send internationally? Questions about Tracking items (2) Where is my Tracking Number? How do I track my parcel? Questions about Receiving items (3) What happens to non-delivered items? Do I need to be at home? Can I update my Delivery Address? Questions about Payments and Additional Charges (5) Are there any Additional Fees? What payment methods do you accept? My item was delivered, and now I have received an invoice for additional payment but I am not sure why? Residential Collection or Delivery Fee? Can I get a refund for a late delivery? Questions about Insurance, and Damaged or Missing items (3) Do you offer insurance? Is there anything I can't insure? How do I make an Insurance Claim?
Questions about My Account (3) Can I store payment details? Can I upload an Address Book? What Features are available in My Account?
Questions about Sending items (10) Are there Dangerous or Prohibited items? Do I drop off at a Post Office or does a Courier come to collect? How do I send an item? How are parcel freight costs calculated? How should I package my parcel? What do I need to be able to send with Parcel2Courier? Things I should look out for to avoid additional charges? What are the Maximum Dimensions and Weights? What are the Permitted Collection and Delivery Addresses? I have made an order, but now I need to make a change, is this possible?
Questions about International Shipments (3) Can I send Excess Luggage / Personal Effects? Why am I being asked to pay more at the delivery country? What can I send or can I not send internationally?
Questions about Receiving items (3) What happens to non-delivered items? Do I need to be at home? Can I update my Delivery Address?
Questions about Payments and Additional Charges (5) Are there any Additional Fees? What payment methods do you accept? My item was delivered, and now I have received an invoice for additional payment but I am not sure why? Residential Collection or Delivery Fee? Can I get a refund for a late delivery?
Questions about Insurance, and Damaged or Missing items (3) Do you offer insurance? Is there anything I can't insure? How do I make an Insurance Claim?
